By using this service you acknowledge that it's primary purpose is to provide Internet access and email service that block access to certain Internet content, based on the possibility that those sites contain material which may be offensive or objectionable according to the subjective standards of Integrity Online. As a result certain sites may become unavailable to you even though you may not deem the contents of those sites either offensive or objectionable. Also, Integrity Online cannot and does not guarantee that all sites deemed offensive or objectionable by you or any other person will be blocked. Integrity Online does not warrant that the operation of the service will be uninterrupted or error-free or that any defects in the service will be corrected.


Integrity Online will not, under any circumstance, be held liable for any damages whatsoever, including any special, indirect, incidental, consequential or exemplary damages resulting from the use or loss of use of the service, due to any cause, even if Integrity Online has been advised of the possibility of such damages. In any event, Integrity Online's total liability to you for all damages (whether based on contract, tort, or other theories) will be limited to the amount you actually paid for the service during the month in question. Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation or exclusion may not apply to you.


If your check, draft, money order or like instrument is tendered for payment, and the instrument is dishonored or returned unpaid for any reason, we will charge and collect from you a $30.00 fee plus the amount of the check. The charge shall not be considered an interest charge, a finance charge, a time-price differential, or any charge of a similar nature. The total charge is payable from immediately available funds. If a check is dishonored by your bank, we will not accept checks for payment on the account until the account is back on a good payment term. A good payment term is 3 or more invoices that are paid on time. If the account is suspended for non-payment the total amount due plus a reconnection fee must be paid before the account can be reactivated.

Integrity Online reserves the right to charge a customer's credit or bank debit card up to 10 days in advance of their bill cycle date. If a customer's card is declined Integrity Online will notify the customer by the e-mail address included in our records. If the credit card or bank debit card information is not updated within 10 days of notice all accounts are subject to suspension.

Invoiced customers will be sent an email if payment is not received by the due date. All invoiced accounts not paid by the due date are considered past due and are subject to suspension.

It is the customer's responsibility to notify Integrity Online if there are any changes in the customer's account information, i.e. phone numbers, addresses, changes in credit card numbers, or changes in expiration dates. If the customer fails to notify Integrity Online of changes in their contact information it can result in a temporary interruption of service. The total amount due, plus a reconnection fee, must be paid before any account can be (unsuspended) reactivated. Integrity Online reserves the right to suspend any unpaid account on these grounds.

Integrity Online is not responsible for any overages (i.e. overdrawn accounts, exceeding credit card limits, etc.) that may cause your account to be overdrawn. We will continue to bill the credit card on file unless service with Integrity Online is cancelled in writing or by email. Subscribers are responsible for notifying Integrity Online of credit or debit card expirations, and providing new credit card information for continued billing of service. Rejected credit or debit card payments will be treated as non-payment, and may result in disconnection of service and a reconnection fee will be applied.

Integrity Online will not be held liable to pay or credit any unused time as a result of suspension. All services (i.e. designated email addresses and or usernames) prior to suspension or closure due to non-payment may not be available upon re-activation. Suspended accounts on our server for 30 days or longer will be removed and the account will be cancelled at which time any and all email will be purged from the system. Prices and packages are subject to change without notice. It is the customer's responsibility to ensure their e-mail is functioning and to contact our technical support department if it's not. It is also the customer's responsibility to read all email sent by Integrity Online's staff and to respond as necessary.

It is the customer's responsibility to contact Integrity Online as soon as they wish to cancel. All cancellations must be emailed to Other forms of notice will not be accepted. Cancellations will always take effect on the account's next bill cycle date. Cancellations must be received in writing thirty (30) days prior to your next billing invoice being issued. Cancellations submitted later than this time and/or after the next billing cycle, will result in automatic renewal of your plan. Payment for that service invoice will be due and payable. Cancellations become effective on the day processed by Integrity Online and you will receive confirmation of the same after it has been processed. Any costs accrued, as a result of the customer's negligence to contact Integrity Online, will not be refunded.

We do not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, computer failure, or any other secondary issues not directly related to our services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.

Integrity Online will not issue partial credits or pro-rations. Integrity Online customers are responsible for all long distance charges accrued by the customer, whether through voice or data calls or consumer negligence, such as not contacting their phone company to ensure that the phone number for Integrity Online access is local. It is Integrity Online's intent to have all customers accessing the Internet through their service via local phone lines. Any long distance charges are the sole responsibility of the customer.


Integrity Online will make every reasonable effort to block offensive sites. New sites are being added every day and there is a possibility some sites may not be detected by us right away. At Integrity Online we actively encourage our customers to join us in our efforts to provide the cleanest Internet service available. If you find a site that you believe should be filtered, or maybe one we've filtered you think shouldn't be, simply send us an email including the web address to Our site patrol review teams will gladly review your submission and respond to your request. Together, we can keep the Internet a safer place for all our members.

Integrity Online, Inc.
200 Westside Square, Suite 600
Huntsville, AL 35801